Basic Sales Skills
This introductory workshop in our Sales Masterclass series will provide a good foundation for those new to selling. The Basic Sales Skills Workshop is for those entering a career in sales for the first time. The content focuses on basic sales formula and skills. To be successful, today’s salesperson must be very well organised, know how to plan a strategy for success, know what to do before, during, and after the face-to-face meeting with the prospect or customer. This workshop is designed to provide you with strategies, tools, and an easy-to-use process for improving your sales efforts.Download Brochure

Sales Solutions: Connecting with Your Customers
One of the most valuable tools in any sales programme is the ability to forge and strengthen customer relationships. The complex sale demands multiple contacts, impacts shifting sources of power and decision in your customer's organisation. It requires you to manage a multitude of details thrown at you from every direction. Today's professionals need strategic and tactical advantages to retain and win valuable customers in a market of high uncertainties and intense competition.
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Key Account Management is achieved by learning to:
Develop a strategic approach to account management and customer relationships
Construct and implement profitable long-term account plans
Gain a better understanding of your customers' needs and expectations
Enhance the ability to influence, persuade and negotiate with key decision makers
Build stronger value-added customer relationships leading to increased revenues
Create support processes that fulfill customer expectations and facilitate best practice key account management
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