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The importance of the telephone in selling is now well documented.
This one-day "results-orientated" workshop will help focus your telephone sales people on the skills, techniques and methods required to succeed in Telephone Sales. Only practice makes perfect
- especially when it comes to selling products and services on the telephone. However, very few people working in the fast growing field of Telesales understand what
they should be practising. The fact is that there's a unique set of techniques and methods that work best on the telephone. The Telephone Sales Skills workshop
that will train your people completely on these techniques and methods.
Down load full brochure click here
- Eliminate the fear of cold calling.
Learn the cause and the solution. With the emphasis on results this hands-on workshop will ensure your success in telephone selling, listen to your trainer make
live phone calls during this workshop, and then you call your customers live with the enthusiasm to make the sale there and then.
- Building a Model of Excellence
NLP (Neuro Linguistic Programming) teaches how you can build a model of
excellence for your own beliefs, values and motivations. Learn how to build a winning attitude.
- Creating Rapport
Learning how to create rapport and build relationships with people on the
telephone fast. By building strong relationships through rapport, people are more willing to co-operate with your requests for action. Discover how people
communicate and learn how you can easily and quickly communicate in their model.
- Embedded Suggestions
Wouldn’t like to be able to use questions and phrases, which prompt action and commitment. Learning how to use embedded suggestions correctly you can influence people to action.
- Buyer’s Behaviour
Learn how to elicit the buying strategies and how the buyer makes buying
decisions - sell the way your buyer buys.
Participants will learn
How to use the Telephone as a Sales Tool
What are Buying Motives and Product
Benefits and Their Critical Connection
How to Establish A Call Strategy
Prospecting Strategies
How to Qualify Your Customers
Talk to the Decision Maker
Qualify the Call
The Six Ingredients of a Successful Sales Call
Call Objectives and Their Importance
How to Control The Call
How to Handle Difficult Customers
How to Develop Telephone Sales Programme
The Benefit of Reporting
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